Returns & Exchanges
If you are not totally crazy about your recent purchase, please ship it back for a refund or exchange. We will accept your merchandise in its original condition within 30 days after the date of delivery of your order. Refunds will be processed, minus any original shipping charges. After we receive your returned goods, please allow 5 to 14 business days to receive your refund or exchanged items.
If you receive a damaged or defective item (including sale items), please contact us at [email protected]
We will replace the item(s) at no additional cost. Before returning any defective or damaged items, please remember to contact us first.
Important:
Returned merchandise will be inspected upon receipt. No credit or exchange will be processed if the merchandise shows signs of use or damage or has an odor (including cigarette odors). Our return policy does not cover accidental damage caused by customer. Exchanges may only be accepted for items of equal or lesser price. Returns and exchanges are only accepted within 30 days from the day you receive your order. Returns and exchanges received after the 30-day return period will not be processed and the package will be returned to customer. Likewise, returned sale items are not refundable and any returned sale items will be returned to the customer.
Return Instructions
1. 1.Please call 888.73O-KKUR (736-5587) or email: [email protected] for the return address and we will send the return form to you via email.
2. 2.Carefully pack your items in the original box, along with any original materials and the return form (please note that if you use the original, white "Priority" box in which you may have received your order, the United States Post Office will charge you Priority shipping rates).
3. 3.Use any original Styrofoam peanuts to cushion the inside of the box.
4. 4.Fix the return-address label (found on the back of your receipt) on the outside of the package.
5. 5.We recommend using USPS (United States Postal Service) to return your package.
6. 6.Do not ship your return package by overnight mail.
7.
Non-Returnable Items
The following items are non-returnable and non-exchange-able:
· *Sale items (with the exception of promotional or 1-day sales). However, sale items which are found to be defective may be exchanged.
· *Items that have been damaged by the customer.
· *Items which show signs of use.